This Privacy Policy explains how Mumbai Cycle Care handles personal data when you use our website, contact us, or request bicycle servicing and repairs. It applies to inquiries, workshop visits, intake, inspection, quotation, repair, collection, and related administrative activity.
This introduction outlines how the policy is organized and where to find key information.
We use personal data to respond to inquiries, schedule and manage service appointments, inspect bicycles, prepare quotes, obtain approval for additional work, order compatible parts where needed, complete repairs and quality checks, issue service summaries, process payments, maintain records, improve website performance, and meet legal or accounting obligations. We may also use limited contact information to send service-related reminders where appropriate.
We may share personal data with payment processors, communication providers, website hosting or technical support services, and other operational partners that help us run the workshop and website. These parties are expected to use the information only for the services they provide to us and to protect it under appropriate confidentiality terms.
We may share personal data with courts, regulators, tax authorities, or law enforcement where disclosure is required by law, necessary to protect our rights, or needed to respond to a lawful request. We may also disclose information to support fraud prevention, security, or compliance obligations.
Subject to applicable law, you may ask to access, correct, update, or delete personal data we hold about you, and you may object to or limit certain processing where permitted. We may need to retain some information for legal, accounting, or operational reasons even after a request is made.
To make a privacy request, use the contact details in this policy and describe the information or action you are requesting. We will review the request, verify it where necessary, and respond within a reasonable period under applicable law.
Personal data is retained for the period needed to complete the requested service, maintain business records, meet tax or accounting obligations, and address complaints or warranty-related follow-up where applicable. When data is no longer required, we delete it or de-identify it in line with our retention practices.
When we make material changes, we will update the policy text on the website and may provide an additional notice where appropriate. The revised version will apply from the date it is posted unless a later effective date is stated.
We may collect identification and contact details, bicycle and service information, appointment and intake details, inspection notes, quote and approval records, payment and collection records, and limited technical data from website use. We use this information to manage service requests, assess repair scope, and keep operational records.
We receive data when you contact us by phone, email, contact form, or in person, when you bring in a bicycle for inspection or repair, and when you make payment or collect a serviced bicycle. We may also collect device and browser information, basic usage logs, and cookie-related data from your interaction with the website.
Our website may use essential cookies to support page functions and security, and functional or analytics cookies to understand site performance and improve usability. Cookie settings may vary by browser and device, and some cookies may remain active until they expire or are cleared.
You may manage cookies through your browser controls and, where available, through on-site preference tools. Disabling certain cookies may limit form handling, session continuity, or other website functions that support service inquiries.
